Frequently asked questions

When will my order be shipped?

We do our best to ship your order as quickly as possible! Your order will usually be shipped within 1-3 business days. Once your package has been shipped, you will receive a confirmation via email.

When will I receive my order?

After shipment, your package is usually delivered within 1-2 business days. Please keep in mind that the delivery time depends on the courier and unfortunately we have no control over this.

Did you choose Track & Trace? Then you can easily track your order via the tracking link in your shipping confirmation.

Can I return my order?

Yes! You have 14 days after receiving your order to return your purchase. Please ensure that the jewelry is unworn, undamaged, and in its original condition.

The costs for returning the item are at your own expense. Keep your return receipt safe until your return has been fully processed.

What if there is something wrong with my order?

That is, of course, not our intention! Did your order arrive damaged, is something missing, or do you have another issue with your order? Please send an email to starrydropsjewelry@gmail.com with your order number, a brief explanation, and a photo if applicable. We will help you as quickly as possible.

Where do you source your products from?

Our jewelry comes from various suppliers. Some come from the Netherlands and some from carefully selected suppliers abroad.

We believe it is important that our jewelry is not only beautiful, but also of good quality and safe to wear. That is why we always carefully check our products and materials before they are added to our webshop.

Do you have another question?

Is your question not listed? No problem! Feel free to contact us at starrydropsjewelry@gmail.com. We are happy to help you further. ♡